How To Complain About United Airlines?

Writing By / Posted On:
admin
Chief Editor of - Book Premium Flight

Are you frustrated with United Airlines and want to make a complaint? You’re not alone. The good news is that United Airlines has a well-established process for handling complaints and ensuring customer satisfaction. In this guide, we’ll walk you through the steps you need to take to make a complaint about United Airlines and get the resolution you deserve. So, let’s get started!

If you want to complain about United Airlines, there are several options available. First, you can contact their customer service department directly by phone or email. If that doesn’t resolve the issue, you can file a complaint with the U.S. Department of Transportation. Additionally, you can share your experience on social media or review websites to raise awareness. Always be clear and concise in your complaint and provide any relevant documentation or evidence.

How to Complain About United Airlines?

How to Complain About United Airlines?

If you’ve recently had a negative experience with United Airlines, you may be wondering what steps you can take to file a complaint. United Airlines is one of the largest airlines in the world, and like any company, they can make mistakes. However, United Airlines has a dedicated customer service team that is available to help you address your concerns. This article will guide you through the steps you need to take to file a complaint with United Airlines.

Step 1: Contact United Airlines Customer Service

The first step in filing a complaint with United Airlines is to contact their customer service team. You can do this by calling their toll-free number, sending an email, or reaching out to them on social media. When contacting customer service, be sure to have your flight information and any relevant documentation ready. Explain your situation clearly and calmly, and ask for a resolution that meets your needs.

If you don’t receive a satisfactory response from customer service, you can escalate your complaint to a supervisor or manager. If you’re still not satisfied, you can move on to the next step.

Step 2: Submit a Formal Complaint to United Airlines

If you’re unable to resolve your complaint through customer service, you can submit a formal complaint to United Airlines. You can do this by filling out a complaint form on their website or sending a letter to their customer relations department. When submitting a formal complaint, be sure to include all relevant details and documentation, such as your flight information, receipts, and correspondence with customer service.

United Airlines aims to respond to formal complaints within 30 days of receiving them. If you don’t receive a satisfactory response, you can file a complaint with the Department of Transportation.

Step 3: File a Complaint with the Department of Transportation

If you’re still not satisfied with United Airlines’ response to your complaint, you can file a complaint with the Department of Transportation (DOT). The DOT is responsible for enforcing consumer protection regulations for airlines. You can file a complaint with the DOT online, by mail, or by phone.

When filing a complaint with the DOT, be sure to include all relevant details and documentation, such as your flight information, receipts, and correspondence with United Airlines. The DOT will investigate your complaint and work to resolve the issue.

Benefits of Complaining to United Airlines

Filing a complaint with United Airlines can be frustrating, but it can also be beneficial. By making your concerns known, you’re giving United Airlines the opportunity to improve their service and make changes that benefit all passengers. In addition, filing a complaint can help you get compensation for any losses you may have suffered as a result of your negative experience.

Complaining to United Airlines vs. Other Airlines

If you’ve had a negative experience with another airline, the steps for filing a complaint are similar to those for United Airlines. However, the specific contact information and complaint forms may vary from airline to airline. Be sure to check the airline’s website or contact their customer service team for more information.

Conclusion

Filing a complaint with United Airlines can be a frustrating process, but it’s important to take action if you’ve had a negative experience. By contacting customer service, submitting a formal complaint, and filing a complaint with the DOT if necessary, you can hold United Airlines accountable for any issues you’ve experienced. Remember to remain calm and professional throughout the process, and be sure to include all relevant details and documentation when filing your complaint.

Frequently Asked Questions

United Airlines is a major American airline that offers domestic and international flights to various destinations. Though the airline strives to provide a smooth travel experience to its passengers, there may be times when customers need to file a complaint. Here are some frequently asked questions about how to complain about United Airlines:

What Is the Best Way to File a Complaint with United Airlines?

If you have a complaint regarding United Airlines’ services, products, or personnel, you can file a complaint online by visiting the airline’s official website. You can also call United Airlines’ customer service hotline to file a complaint or send a written complaint by mail. To ensure that your complaint is addressed promptly, make sure to provide as much information as possible, including your flight details, booking confirmation number, and the nature of your complaint.

It is also important to maintain a polite and professional tone when filing a complaint. Avoid using inappropriate language or making personal attacks, as this may hinder the resolution of your complaint.

How Long Does It Take for United Airlines to Respond to a Complaint?

United Airlines aims to address customer complaints as soon as possible. However, the response time may vary depending on the nature and complexity of the complaint. In general, United Airlines will acknowledge receipt of your complaint within 24 to 48 hours and provide a resolution within 7 to 10 business days. If your complaint requires further investigation, United Airlines may take longer to provide a final resolution.

If you do not receive a response from United Airlines within a reasonable timeframe, you can follow up on your complaint by contacting the airline’s customer service hotline or sending a follow-up email.

What Should I Do if I Am Not Satisfied with United Airlines’ Response to My Complaint?

If you are not satisfied with United Airlines’ response to your complaint, you can escalate your complaint to a higher authority. United Airlines has a dedicated Customer Care team that handles escalated complaints. You can contact the Customer Care team by phone, email, or mail.

If you feel that your complaint has not been addressed to your satisfaction, you can also file a complaint with the US Department of Transportation (DOT). The DOT has a Consumer Protection Division that investigates complaints against airlines and other travel-related companies.

Can I Get Compensation for My Complaint?

United Airlines may offer compensation for valid complaints, such as flight delays, cancellations, or lost baggage. Compensation may include a refund, a travel voucher, or additional frequent flyer miles. However, not all complaints are eligible for compensation.

When filing a complaint with United Airlines, make sure to provide all relevant details and documentation to support your claim for compensation. United Airlines will review your complaint and determine whether compensation is appropriate.

What Are Some Tips for Filing a Complaint with United Airlines?

Here are some tips for filing a complaint with United Airlines:

  • Be clear and concise when describing your complaint
  • Provide all relevant details, including your flight details and booking confirmation number
  • Keep a record of all correspondence with United Airlines regarding your complaint
  • Be polite and professional in your tone
  • Provide suggestions for how United Airlines can improve its services

By following these tips, you can increase the likelihood of a successful resolution to your complaint and help United Airlines improve its services for future customers.

United Breaks Guitars


In conclusion, complaining about United Airlines can be a frustrating experience, but it’s important to know your rights and take action when necessary. By following the steps outlined in this guide, you can effectively voice your concerns and get the resolution you deserve.

Remember to document your complaint, remain calm and polite, and escalate the issue if necessary. United Airlines has a responsibility to provide safe and reliable travel, and if they fall short of that standard, it’s important to hold them accountable.

Don’t let a negative experience with United Airlines go unresolved. By taking proactive steps to complain, you can help improve the overall quality of air travel and ensure that your rights as a passenger are respected. Thank you for reading, and we hope this guide has been helpful in navigating the complaints process.

adminChief Editor of - Book Premium Flight

Scroll to Top